Customer Support

Non-web hosting services

For non-web hosting services such as Website Design, Development, Internet Marketing or Software Consultation, we are available during office hours. Please call us @ 65679784 or contact us via contact form, or alternatively, you may find your answer in our Centralized Support Centre.

Web hosting support

Please note that, if you send technical support ticket, your question will be answered within 45 minutes, it's our guarantee.

Centralized Support

Visit http://support.singhost.net

With Centralized Support Centre (CSC), you can:

Search answers for the most of your questions
View step-by-steps guides and video tutorials
Troubleshoot problems yourself
Initiate Chat
Submit Support Ticket

Phone & Chat

Call us @ 65679784 or
click here to chat with Live persons.

Phone and Chat are always available during office hours, and some extra cases:

You can call us at any time if server is unresponsive.
and also some special rank-1 cases listed below

Support Ticket

There are 3 methods to submit a Support Ticket:

Send or reply emails to us, if you already knew the email addresses
Use contact form
Submit ticket at Centralized Support Centre

Your support ticket will be entertained after 30 minutes at most during office hours.

Please read this page to understand the level of response time when you request for support.

Web hosting support categories

We define 3 different rank of support for web hosting called Rank-1 to Rank-3 equivalent to Urgent, Normal and Paid Support.

Rank-1 (Urgent/Critical)

The following items are best described Rank-1 issue:

Your website or server is not responding from access or from ping
Your website or server is hacked

Issues fall within this rank will be supported 24/7. For immediate action, please call our hotline @ 65679784

Rank-2 (Normal)

The following items are best described Rank-2 issue:

Email problems
Server load is high
Request for download a backup or restore from backup
Request for add-on installation
Problems with file permission or ownership

Issues fall within this rank will be supported during office hours by phone, chat, support ticket or after office hours by support ticket only (no phone and chat support).

Rank-3 (Paid Support - Not Free)

The following items are best described Rank-3 issue:

Check or provide solutions for coding problem: PHP, MySQL, etc...
Need to install or upload website or files to server
Download previous backup after account has expired

Issues fall within this rank will only be supported strictly during office hours, pre-payment is required.

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